Case Study: An IT Partnership Nearly Two Decades Strong

When it was time to outsource some of the IT tasks he was handling himself, Seacole CFO John Bell turned to the person he knew could help: Now IT Connects founder John Koshiol. That was back in 2004. Since then, Seacole and Now IT Connects have formed a strong partnership, working together to install and maintain systems that keep the chemical distributor productive and secure.

About Seacole

Seacole is an ISO-certified chemical manufacturer and distributor based in Plymouth, Minnesota. The company’s headquarters houses its front office as well as its production and warehouse space. In addition to the industrial equipment on the production floor, Seacole maintains and manages 30 to 40 PCs and nearly a dozen servers, as well as other pieces of hardware.

Due to the highly sensitive nature of their work and the chemical products they stock, Seacole takes network security and reliability very seriously. The company cannot risk their systems going down at any point without a viable backup system and rapid recovery response.

Seacole’s IT Challenge

CFO John Bell is fluent in IT and cyber security systems and had managed the company’s IT and cyber security systems on his own until 2004. By that time, the ongoing management of Seacole’s IT systems had become a full-time job on their own, and he did not have an in-house IT team to delegate tasks to.

John Bell knew that Seacole’s IT demands would only grow, and it was time to find an outsourced partner. That’s when he called John Koshiol for help. John Koshiol was an experienced IT professional who had just started his own company, Now IT Connects.

Now IT Connects’ IT Solution

Since 2004, Seacole has relied on Now IT Connects to maintain and expand Seacole’s entire IT program. While John Bell still performs smaller day-to-day tasks, he relies on John Koshiol and the Now IT Connects team to do the heavy lifting to keep Seacole’s network secure and performing optimally.

Over the nearly two decades the companies have worked together, Now IT Connects has expanded the Seacole network from a single server in 2004 to nearly a dozen today. Now IT Connects supports Seacole’s staff devices and maintains the company’s cyber security systems. The Now IT Connects team installs hardware and software on the front end and maintains and manages devices and software on the back end to ensure every staff member is productive and secure. As Seacole’s technology needs grew and IT solutions evolved, Now IT Connects innovated and adapted its services to ensure Seacole’s IT solutions were always state-of-the-art, including automating system updates and other essential tasks.

Recently, John Bell created an IT committee at Seacole to continuously monitor and review the company’s systems and security. He asked John Koshiol to become a member of that committee so he can share his expertise. As a result of the committee’s work, Now IT Connects will update and expand Seacole’s seven-year-old wireless system so it can support more devices at a faster connection speed.

The Result

By outsourcing their IT needs to Now IT Connects, Seacole has been able to grow its business sustainably and securely. Recent audits by agencies that oversee Seacole’s operations have applauded the company’s top-notch IT program, which John Bell attributes to Now IT Connects.

“Without Now IT Connects, we wouldn’t be able to survive. Their support is that important,” explains John Bell. “We’re constantly working to improve our IT, and without Now IT Connects, none of that would be possible.”