You spill coffee all over your laptop keyboard, and now it refuses to boot up. You log onto your computer to find your files are corrupted and unusable. Worse, you power up your computer only to get a black screen with a message that your computer has been taken ransom. All of your data is being held hostage until you pay the cyber criminals who’ve taken over your computer. How do you buy bitcoin, anyway?
IT disasters can strike anyone, anytime. That’s why many companies have disaster recovery and data backup plans in place. Recovering from an IT disaster is easier when your team understands their responsibilities and you have the policies and technologies in place to minimize the interruption a data loss causes to your business operations.
Know Who’s in Charge of What
A good disaster plan includes the team members at your business who will be involved in the recovery after an IT disaster. These people should be ready to jump into action in the event of a loss of data or other IT disruption. The rest of your staff should know who is on this team as well so they can approach them with any questions or concerns they have.
The people on your disaster recovery team may include a point person who is managing the entire recovery process, someone who’s in charge of assessing the damage, a team member who is responsible for repairing the damage (or coordinating with a professional IT team who can do so), someone who is in charge of recovering data from backup storage, and a team member who is responsible for communicating all of these actions to your team and any other affected stakeholders.
Tackle the First Few Hours
Spend the first few hours after an IT disaster addressing immediate concerns. Assess the damage that the disaster caused and run through your inventory of hardware and software to understand how extensive the damage is. You may need to source new devices so your team can continue to work as you recover from the incident, even if they are working with limited IT resources. Then, put your disaster recovery plan into action.
Get Everyone Back Up and Running
Once you have an idea of the extent of the damage the disaster caused, prioritize how you’ll roll out your recovery. What data and systems are mission critical to your business operations, and which ones can wait a day or two? Once you have your list of priorities, work with your disaster recovery team to execute them. These items may include:
- Repairing damaged server hardware and software
- Replacing failed hardware and software
- Restoring email access to employees
- Restoring website content and data after a cyber attack
- Training employees on new tools and new data policies
- Communicating a data loss event with stakeholders
Communicate with Your Team
Don’t forget to continue to communicate with your team throughout the disaster recovery process. Inform them that a data loss or technology failure has occurred and let them know that your recovery team is working hard to get them back up and running. Communicating with your team allows you to manage their expectations for when they’ll be back to normal.
Not sure what would happen to your data in the event of an IT disaster? The Now IT Connects team is here to help. To start protecting your company’s data, contact us today.