Case Study: An IT Partnership Nearly Two Decades Strong

When it was time to outsource some of the IT tasks he was handling himself, Seacole CFO John Bell turned to the person he knew could help: Now IT Connects founder John Koshiol. That was back in 2004. Since then, Seacole and Now IT Connects have formed a strong partnership, working together to install and maintain systems that keep the chemical distributor productive and secure.

About Seacole

Seacole is an ISO-certified chemical manufacturer and distributor based in Plymouth, Minnesota. The company’s headquarters houses its front office as well as its production and warehouse space. In addition to the industrial equipment on the production floor, Seacole maintains and manages 30 to 40 PCs and nearly a dozen servers, as well as other pieces of hardware.

Due to the highly sensitive nature of their work and the chemical products they stock, Seacole takes network security and reliability very seriously. The company cannot risk their systems going down at any point without a viable backup system and rapid recovery response.

Seacole’s IT Challenge

CFO John Bell is fluent in IT and cyber security systems and had managed the company’s IT and cyber security systems on his own until 2004. By that time, the ongoing management of Seacole’s IT systems had become a full-time job on their own, and he did not have an in-house IT team to delegate tasks to.

John Bell knew that Seacole’s IT demands would only grow, and it was time to find an outsourced partner. That’s when he called John Koshiol for help. John Koshiol was an experienced IT professional who had just started his own company, Now IT Connects.

Now IT Connects’ IT Solution

Since 2004, Seacole has relied on Now IT Connects to maintain and expand Seacole’s entire IT program. While John Bell still performs smaller day-to-day tasks, he relies on John Koshiol and the Now IT Connects team to do the heavy lifting to keep Seacole’s network secure and performing optimally.

Over the nearly two decades the companies have worked together, Now IT Connects has expanded the Seacole network from a single server in 2004 to nearly a dozen today. Now IT Connects supports Seacole’s staff devices and maintains the company’s cyber security systems. The Now IT Connects team installs hardware and software on the front end and maintains and manages devices and software on the back end to ensure every staff member is productive and secure. As Seacole’s technology needs grew and IT solutions evolved, Now IT Connects innovated and adapted its services to ensure Seacole’s IT solutions were always state-of-the-art, including automating system updates and other essential tasks.

Recently, John Bell created an IT committee at Seacole to continuously monitor and review the company’s systems and security. He asked John Koshiol to become a member of that committee so he can share his expertise. As a result of the committee’s work, Now IT Connects will update and expand Seacole’s seven-year-old wireless system so it can support more devices at a faster connection speed.

The Result

By outsourcing their IT needs to Now IT Connects, Seacole has been able to grow its business sustainably and securely. Recent audits by agencies that oversee Seacole’s operations have applauded the company’s top-notch IT program, which John Bell attributes to Now IT Connects.

“Without Now IT Connects, we wouldn’t be able to survive. Their support is that important,” explains John Bell. “We’re constantly working to improve our IT, and without Now IT Connects, none of that would be possible.”


A Closer Look at Our IT Services

A Closer Look at IT Services_Now IT Connects_Clearwater Minnesota

Ever wonder with the Now IT Connects team is up to every day? Wonder no more! We have several main IT services that keep us busy throughout the day and week. From backup and cloud solutions to network security and comprehensive managed IT services, here’s a look at how we can help you.

Managed IT Services

Managed IT Services are the Now IT Connects team’s bread and butter. Why try to figure IT out on your own when you can partner with an IT company who provides you with cloud-based solutions, network maintenance, hardware updates, and email troubleshooting?

Through our managed IT offerings, you can rely on us to take care of IT through ongoing device management, monitoring, and alerting services. Our cloud-based managed IT platform allows us to monitor your systems remotely so we aren’t interrupting your day. We can schedule updates overnight so your team experiences minimal downtime, and our alerts system helps us resolve any issues before you even realize they exist. If you want to stay up and running in 2020, the Now IT Connects team has your back.

Network Security

Your network is your business’s heart, brain, and circulatory system all rolled into one. It keeps your business running, your team productive, and your operations moving forward with ease. When your network’s compromised, it can grind your entire business to a halt.

Unless you have IT expertise, we recommend working with an IT service provider like us with the know-how and technology resources to protect your hardware and software from malfunction, misuse, modification, and attacks.

Email and Spam Protection

It’s tough having your email down for an hour, let alone a day or two. Business email systems must constantly defend themselves against viruses, malware, direct attacks, and inadequate storage. That’s why Now IT Connects offers cloud-based email solutions. Cloud-based email and spam filtering systems offer limitless storage and real-time security updates so your inbox is always protected.

Backup and Cloud Solutions

Speaking of the cloud, it’s a powerful, secure place to store your data. One of the IT services we provide is cloud-based data storage and backup. We partner with trusted cloud service providers to offer our clients secure data storage that’s available anytime, anywhere with an internet connection. Cloud computing also helps our clients eliminate the need to manually back up their data to tapes or other local storage devices. Instead, we can automate daily backups to the cloud to ensure your data is always available and safe.

If you’d like to take your IT to the next level this year, we’d love to meet you! Give Now IT Connects a call today at 320-558-6300.


Reasons to Love the Now IT Connects Team

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If you’re looking for a managed IT team to partner with in 2020, the Now IT Connects crew may be your perfect match. We work closely with our clients to provide right-sized IT solutions that keep their businesses running smoothly. If you want a managed IT team with personality and heart, we’d love the opportunity to get to know you better! Here’s a little bit about us.

John Koshiol, Now IT Connects CEO

John is the owner and CEO of Now IT Connects. He’s been our fearless leader for the last 16 years. John loves to help businesses keep their data secure and easy to use. When he’s not working with Now IT Connects customers, John’s outside hunting, fishing, golfing, or participating in shooting sports.

Lloyd Sanquist, Now IT Connects Network Engineer

As a network engineer, Lloyd works alongside Chris and Trevor to keep our customers’ networks safe and performing well. Lloyd’s served Now IT Connects customers for more than eight years. Lloyd enjoys writing, camping, playing video games, and making the rest of the Now IT Connects team laugh.

Chris Imdieke, Now IT Connects Network Engineer

Chris is our second network engineer and has been part of our team for more than two years. Chris works alongside Lloyd and Trevor to support our customers’ networks and IT needs. After work, Chris enjoys playing video games and spending time with his family.

Trevor Koshiol, Now IT Connects Network Engineer

Trevor is our third network engineer, working alongside Lloyd and Chris to maintain our customers’ networks. Like his dad, Trevor enjoys spending time being active outdoors, whether he’s fishing, hunting, golfing, or playing team sports.

Bobbie Anacker, Now IT Connects Administrative Assistant

As the Now IT Connects administrative assistant, it’s likely Bobbie’s smiling face or cheery “Hello!” will greet you at our door or on the phone. Bobbie has been part of the Now IT Connects team for two years. When not supporting Now IT Connects customers, Bobbie enjoys listening to music, reading, and spending time with her family and friends.

Ready to fall in love with your IT support team? We’d love to meet you! Give Now IT Connects a call today at 320-558-6300.


Why You Need Managed IT Services for Your Small Business

why I need managed IT services_Now IT Connects_Clearwater Minnesota

Does this hot weather have you wishing you were out on the pontoon rather than behind your desk? We get it! The Now IT Connects team loves getting outdoors almost as much as we love helping businesses with their IT needs.

Want to spend less time troubleshooting and more time casting this summer? Here are a few reasons to consider managed IT services for your business.

1. Continuously Monitor All Your Devices and Services

Monitoring, maintaining, and fixing your technology is a full-time job. So why are you handling these important tasks on top of all your other responsibilities?

The Now IT network engineers have the know-how and resources to continuously monitor your systems, devices, and services without cutting into your work time or cabin time. We use a leading RMM network management solution in the industry to manage your everyday IT needs. This powerful system allows us to automate routine maintenance and resolve any alerts and issues quickly so you experience minimal downtime.

2. Managed IT Keeps You Up and Running

Managed IT can help your business continue to stay up and running even when you are hours away. When you have a managed IT provider, you don’t have to end your vacation early because your network is down or your employee’s computer is on the fritz. We can take care of all of those worries for you so you stay up and running even when you’re out of the office.

3. All Your IT Details, All in One Place

One of the most useful things a managed IT provider does for you happens at the very beginning of your partnership. When Now IT Connects onboards a new client, we document everything we review during the process. This gives you an inventory of all of your devices, systems, and services so you have a clear picture of your IT infrastructure. It also helps us uncover opportunities to automate processes and improve your network security.

Through our relationship with our RMM solution and other partners, Now IT Connects can fast-track your managed IT services, from the onboarding process to reporting, so we can start monitoring your network right away. Take a load off, get up to the cabin, and let Now IT Connects take care of IT. Contact us today to get started.